APQC’s Change Management Spotlight: Battling the Status Quo

I was recently interviewed by the American Productivity and Quality Center (APQC) for their Change Management Spotlight feature on their blog.

In this 20 minute conversation, I answer questions such as:

• How do you gain buy-in when people are attached to the status quo?
• How do you keep people from returning to the status quo?
• How do you reignite a change initiative that is fizzling?
• What’s the most important thing you should do when the status quo is deeply ingrained in the organization’s culture?

Listen here:

This interview was originally posted on the APQC blog.