As we participate in the annual ritual of moving our clocks ahead one hour for daylight savings time, I'm reminded that …
Change Management
Five Enemies of Unity
A friend of mine sent out a message on Twitter today, listing the Five Enemies of Unity, which had been discussed in a …
Book Recommendation: Noble Enterprise
I've written about the amazing turnaround of AT&T Canada Long Distance Services by Bill Catucci and his team in Tips …
Shampoo lather and other leading indicators
My friend Candace said to me one day, "Did you know that shampoo doesn't need to lather in order to do its job?" She …
Irreversible change
Inspiration can come from anywhere: I was watching Sid the Science Kid on PBS with my 3-year-old son, and the lesson …
Game changing performance
During the Alamo Bowl, Missouri vs. Northwestern (my alma mater), there was a commercial for the Pontiac Game Changing …
Remove barriers with Theory of Constraints
The Theory of Constraints (TOC) is a model originally developed by Dr. Eli Goldratt and made famous in one of the …
Lone oak tree
When I look out the window in my home office, I look straight at a massive oak tree that stands in someone else's …
Little blue notebook
When I was a fledgling change agent, I kept a little blue notebook hidden in my purse. It was a Mead Five-Star Fat …