I've written about the amazing turnaround of AT&T Canada Long Distance Services by Bill Catucci and his team in Tips …
Archives for January 2009
Shampoo lather and other leading indicators
My friend Candace said to me one day, "Did you know that shampoo doesn't need to lather in order to do its job?" She …
Irreversible change
Inspiration can come from anywhere: I was watching Sid the Science Kid on PBS with my 3-year-old son, and the lesson …
Podcast #1: A new intrapreneur reflects on large-scale transformation
The Enclaria podcast series features interviews with change agents. Hear how others break through obstacles while they …