Organizational change typically requires that people learn new skills, knowledge or behaviors. If you want it to stick, customize learning.
First, customize learning to the change itself. Focus the training or education on helping people perform the task at hand. Make sure learning covers the hard part of the change and not just the mechanics.
Second, customize learning to the people going through the change. Ensure that each person is learning what they need to know to make the change themselves. Avoid wasting people’s time and attention learning things they don’t need to know.
How might you customize learning?
Read more of the 99 Ways to Influence Change.
