Based on many years of research, Gallup, Inc. has developed 12 statements that best predict employee engagement and performance (called the Gallup Q12). One of those statements is, “I know what is expected of me at work.”
It’s obvious, really. If you have expectations for behaviors or results, then tell people what they are, so they can try to meet them! Especially in times of uncertainty and change, people don’t want to guess what you really want them to do.
Clarifying expectations can also be a collaborative effort. When you share your expectations with people, find out if they think they can meet them. Negotiate to realistic expectations, instead of expecting the impossible without their input.
How might you clarify expectations?
Read more of the 99 Ways to Influence Change.
