It is widely cited that verbal communication makes up only 7% of a total message during a conversation. That is, 93% …
Archives for February 2010
Win a copy of Outstanding! 47 Ways to Make Your Organization Exceptional
One of the books I believe is required reading for organizational change agents is the wisdom-packed book about personal …
Everyday influence tactics not found in leadership books
While setting forth inspiring visions, making bold decisions in support of change, and modeling desired behavior with …
Interview: Make Personal Accountability a Core Value
This morning I interviewed John G. Miller, bestselling author of QBQ: The Question Behind the Question and Flipping The …
Use logic modeling to check your assumptions
Yesterday I attended a meeting of the Association for Strategic Planning Atlanta chapter. The presenter was Tom …
Knowing when to quit
Inevitably, when I coach change agents the conversation at some point turns into a career discussion. When you are …
Ten Essential Tools for Change Agents
Change agents are individuals within organizations who influence change without having direct authority over people who …