Podcast #2: The 100 Million Dollar Challenge
February 24, 2009
The Enclaria podcast series features interviews with change agents. Hear how others overcome obstacles while they pass along lessons learned from their organizational change experiences.
After 28 years at United Illuminating, an electric utility in Connecticut, Phil Turner retired in January this year as Director of Strategic Planning and Risk Management. As he reflects on his role as a change agent, Phil shares the story of the 100 Million Dollar Challenge, a large scale re-engineering initiative that took place in preparation for deregulation. Listen for insights about restructuring the organization for change, and about the pros and cons of implementing “big change fast.”
A definition of Enterprise Transformation
July 1, 2008
On Friday, I attended a meeting of the Atlanta chapter of the Association for Strategic Planning, featuring a presentation by Dr. Bill Rouse of the Tennenbaum Institute for Enterprise Transformation at Georgia Tech. The presentation encompassed enterprise challenges that lead to change, a theory of transformation, and the ends, means and scope of transformation. While each person at the meeting probably considered different pieces of the presentation useful, what stuck out to me was the definition of Enterprise Transformation:
“Enterprise transformation is driven by experienced and/or anticipated value deficiencies that result in significantly redesigned and/or new work processes as determined by management’s decision making abilities, limitations, and inclinations, all in the context of the social networks of management in particular, and the enterprise in general.” (original emphasis)
Here’s my interpretation:
Value Deficiencies: Your burning platform creates the urgency to change.
Work Processes: Value is created through work, so transformation happens at the process level.
Decision Making: Change happens based on management’s decisions (read: actions).
Social Networks: The enterprise’s system of influence will determine where transformation occurs. (Dr. Rouse described the social networks as an immune system.)
If you would like to learn more, there are links to books, articles and working papers at the Tennenbaum Institute website.
Tips for Leading a Successful Transformation
February 1, 2008
Once a year, over one hundred former employees of AT&T Canada Long Distance Services get together to celebrate a major accomplishment. Ten years ago, they brought the company back from the brink. How do you lead an organizational transformation that has such an impact that those involved are still celebrating it together ten years later? Bill Catucci, former CEO of AT&T Canada LDS reveals that it is a combination of actions and leadership. Read more
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