Accountability is one of those principles of business that is an important foundation of organizational culture but is easily shrugged off as a buzz-word. Ask someone in your organization to define accountability, and you may hear any number of answers, from “I don’t know” to “following the rules.” You might even see some eyes roll.

Accountability is rarely explicitly defined, whether for the organization as a whole, or for the departments and teams that work within them. While a well-designed performance management system may hint at the underlying accountability philosophy, rarely does an organization define the daily act of accountability, even for its leadership team for whom it is most important. [Read more...]