Let’s start with ‘presenteeism’ – the hours seen at your desk are what counts – not only does productivity drop but so do morale and innovation. Plus great talent (often female and/or young) votes with their feet. It’s what you achieve that counts…

Next I’ll head to ‘do as I do’ – a culture where everyone is required to emulate the ‘boss’ – the unwritten rules to survive and thrive are ‘be like me’. A surefire way to stifle change and creative thinking.

To complete the hat trick how about ‘the only thing that counts is the bottom line’. An indefatigable focus on the bottom line leads to one track thinking. Senior executives the world over concur that customer experience is the next competitive battlefield. To thrive in this playing field organisations will need to understand the whole customer experience…and importantly the employee experience that delivers it. This will lead to a whole new way of thinking, organising and operating.

I’ll stop there and look forward to hearing the views of others!

Warmest wishes,

Melanie