Beyond Buy-in teleclass on Thursday, February 26

Join me for the next Enclaria teleclass:

Beyond Buy-in:  Raise Leadership Support for Your Change Initiative

Date:  Thursday, February 26, 2009

Time:  3:00 – 4:00 p.m. Eastern Time

Cost:  Free

Leadership support for change is known universally as one of the necessary ingredients for a successful transformation, and yet building support is one of the most common challenges facing a change agent.

No one can implement organizational change alone.  No matter your position in the organization, in order to lead change you need to have key individuals not only agreeing with you, but also moving the initiative forward.

Whether you are just getting started or your quest for change is well underway, if you need the leadership of your organization to show more support for your initiative through words and actions, this teleclass is for you.

In this teleclass, we will cover the following topics:

  • Learn whose support you need
  • Understand different levels of support
  • Specify what leadership attitudes and behaviors are needed
  • Discover the available methods of influence

Register for this event

Little blue notebook

When I was a fledgling change agent, I kept a little blue notebook hidden in my purse.  It was a Mead Five-Star Fat Lil’ Notebook.  Inside were one-page observations, comments, quotes and complaints that reflected what I felt needed to be fixed at the company where I worked.  It’s probably a good thing that blogs hadn’t been invented yet.

I still have it.  Here are a few excerpts:

CULTURE

Lack of follow through.  We are good at identifying problems but frequently push them aside to focus on other things.  Sometimes we even know the solution and don’t follow through.

INCENTIVES

Sales managers are given a bonus based on accuracy of the total number of cases.  The customer of the forecast is the planning department.  Total number of cases does not help them plan better.  Reward the desired behavior – some measure of SKU or category forecast accuracy.

LEADERSHIP

No one can say anything in front of [name].  He should not be the end of the line final decision maker.  Does he know people are closed-mouthed around him?  His decisions sometimes are reversed at meetings he doesn’t attend.

STRATEGY

What is our strategy?  To sell to anyone who will buy?  Why are we not more discriminating in what we sell?  What is the process that makes us continue to try to sell every combination of goods?

The notebook served a few purposes.

  1. A record – it’s easy to lose sight of things that need to be fixed when you either get used to them or move on to something else.  Writing it down preserves the memory, and you can go back and count the number of instances something is mentioned to measure its importance (forecast accuracy was a big deal).
  2. An outlet – you can tell by the tone of some of the comments that I was mad or annoyed.  Writing was a way to vent the negative emotion.  It can also help clarify what is the crux of the problem.
  3. An integrity-keeper – writing down your thoughts privately can help you refrain from complaining to others.  According to The Transparency Edge, one of the books in my reading list, one way to destroy your integrity is with unproductive criticism or complaining.  (Of course, if someone had found the little blue notebook, that would have been another story.)

Granted, I was not able to fix everything on the list, but I was able to take a stab at some of it.  And that’s really my point.  Don’t keep a journal like this just to document the list of everything you don’t like about your company.  Write with the best intentions to take action and improve the important things.

Inquiry:  What’s in your little blue notebook?  What are you going to do about it?

Leadership is overrated

Now that probably sounds like a crazy statement to make when you’ve called your business Enclaria Leadership.  More about that later…

Don’t misunderstand me.  Leadership is important; however, it is the means, not the end.  I’ve read about and studied Leadership for while now and much of the time this fact is overlooked.  The goal is lasting, meaningful, necessary, challenging improvement – aka change.  Leadership is a necessary but not sufficient component of a transformation initiative.  It’s time to turn off the background choir and fuzzy glow every time the word is mentioned.

The fact remains:  In order to change their attitudes and behaviors in a cohesive manner, people need someone whom they trust to show them the way, motivate them, and eliminate barriers.

The person who steps up to do so is a leader, whether he or she is an executive, a department manager, or simply someone who believes a change is warranted and takes action.  It’s a tall order, and one that is both voluntary and earned.  No one will argue that Leadership is not imperative to implement change.

At the same time, Leadership is not the only necessary component required to transform an organization.  The tools for transformation are found in “show the way,” “motivate,” and “eliminate barriers.”  These are the vision statements and strategies, the communications plans, the incentives and the management systems.  These are all necessary pieces of organizational change that need to be executed well to achieve results.  Without these, your change initiative will fall flat.

The Leadership component in the statement above is “trust.”  When we consider whether to follow someone, he receives a higher level of scrutiny on the trust factor.  Is he credible?  Is she consistent?  Does this person respect my ideas?  Does he know what he’s doing?  Can I believe what she says?  With such high standards, it is easy to see how Leadership creates heroes and villains.  Placed on such a pedestal, Leadership turns into a theoretical concept whose attainability is out of reach.

Personally, I hold the belief that if you have noble intentions and have the courage to step forward to make a difference, with a lot of effort and a little guidance, and using all the tools at your disposal, you can make it happen.  My aim is to equip people like yourself to lead organizational change.  So, when you work with Enclaria, you will definitely spend time working on leadership issues – things like style, vision, communication, influence, integrity.  Since leadership is only one of the many tools that we can use to achieve lasting transformation, the name of my business is now Enclaria, LLC.

What drives you to lead?

First, a quick poll, based on the top definitions of “to lead”:

View chart without voting

Next, an inquiry: Based on your poll response, what drives you to lead?

Source: lead. Dictionary.com. Dictionary.com Unabridged (v 1.1). Random House, Inc. http://dictionary.reference.com/browse/lead (accessed: July 13, 2008).

Common challenges of organizational change

In my conversations with organizational change practitioners, I’ve noticed there are at least seven common challenges they face:

  1. Leadership buy-in - how do we get the leadership team, especially the CEO, to take on ownership of the changes?
  2. Communication – how do we move beyond the prescribed speeches by leadership and get everyday managers and employees talking about this every day?
  3. Motivation – what are the best incentives to use to motivate people to change?
  4. Overcoming skepticism – how do we make people understand this is not “flavor of the month?”
  5. Project justification – how can we quantify intangibles so we can justify key change projects?
  6. Subjugating the urgent – how do we keep transformation from taking a back seat to firefighting?
  7. Longevity - once we build momentum and change starts to happen, how do we ensure it survives turnover in key positions (especially the chief executive)?

What are other challenges you face?

Case Study: A Roundabout Path to Increasing Employee Suggestions

Many companies try to fill their employee suggestion box. The Jel Sert Company, at the time a 700-employee manufacturing company headquartered in West Chicago, was no different.  Over the course of four years, the company tried many initiatives to increase the number of ideas collected from employees, with some success. [Read more...]

Lack of a Definition Renders Accountability Meaningless

Accountability is one of those principles of business that is an important foundation of organizational culture but is easily shrugged off as a buzz-word. Ask someone in your organization to define accountability, and you may hear any number of answers, from “I don’t know” to “following the rules.” You might even see some eyes roll.

Accountability is rarely explicitly defined, whether for the organization as a whole, or for the departments and teams that work within them. While a well-designed performance management system may hint at the underlying accountability philosophy, rarely does an organization define the daily act of accountability, even for its leadership team for whom it is most important. [Read more...]

Tips for Leading a Successful Transformation

Once a year, over one hundred former employees of AT&T Canada Long Distance Services get together to celebrate a major accomplishment. Ten years ago, they brought the company back from the brink. How do you lead an organizational transformation that has such an impact that those involved are still celebrating it together ten years later? Bill Catucci, former CEO of AT&T Canada LDS reveals that it is a combination of actions and leadership. [Read more...]