Interview: Building a New Culture from Scratch
July 6, 2010
This morning on The Change Agent’s Dilemma radio show, I interviewed Tim Gardner, Director of Organizational Effectiveness at Kimberly-Clark Corporation. Tim shared a case study about building new cultures in two greenfield manufacturing plants, which were designed to be different from the rest of the organization. Listen in to learn Tim’s 4-step process for building a new culture.
Listen here (30 minutes):
Be sure to visit the radio show page to listen to past episodes and subscribe to the show.
Interview: Join the Adventure! Become a Secret Change Agent at Work
June 8, 2010
This morning on The Change Agent’s Dilemma radio show, I interviewed Dot Olonovich, MBA student and change management researcher at Lehigh University, who shared tips for how (and why) she transformed her life and organization by becoming a “secret change agent” at work.
Listen here (30 minutes):
Be sure to visit the radio show page to listen to past episodes and subscribe to the show.
Interview: Change Evaluation – Is Your Initiative Working?
May 11, 2010
This morning on The Change Agent’s Dilemma radio show, I interviewed Maria Gajewski, Chief Assistant to World Savers at Changing River Consulting.
As an evaluator for nonprofits, Maria is an expert at determining whether an initiative is having its intended effect. On the show, she shared how evaluation works and when you would want to evaluate your change initiative. She also shares the tools she uses in the evaluation process.
Maria has provided a summary of today’s discussion for Enclaria listeners. Download the PDF here.
Listen here (30 minutes):
Be sure to visit the radio show page to listen to past episodes and subscribe to the show.
Interview: Operating Excellence at Lockheed Martin
April 27, 2010
This morning on The Change Agent’s Dilemma radio show, I interviewed Christian Kress, Six Sigma Master Black Belt and 23-year employee at Lockheed Martin.
Chris shared the story of his career as an internal change agent within Lockheed Martin. It’s an interesting story interwoven with the path of a long-term initiative to continually build operating excellence in the company through Lean Six Sigma. He shared a number of tips for how to influence change without authority.
Listen here (30 minutes):
Be sure to visit the radio show page to listen to past episodes and subscribe to the show.
Interview: Employee Feedback with The Suggestion Guru
March 30, 2010
This morning on The Change Agent’s Dilemma radio show, I interviewed Lara Fordis of Suggestion Guru about employee feedback, especially going beyond the traditional employee survey. If you’ve been wondering how to get better feedback about your organization, your change initiative or even about yourself, you’ll want to listen to today’s show.
Lara shared a number of feedback methods and tools she has used in organizations to improve communication and engagement. She talked about the factors to consider when selecting a feedback method and also shared common mistakes you will want to avoid when implementing employee feedback.
As a special hand-out for Enclaria listeners, Lara provided this 1-page Feedback Favorites summary (PDF).
Listen here (30 minutes):
Be sure to visit the radio show page to listen to past episodes and subscribe to the show.
Interview: Performance Management Design for Organizational Change
March 2, 2010
This morning on The Change Agent’s Dilemma radio show, I interviewed Dr. Janet Hecht of Talent by Design Consulting, LLC about how to design a performance management system for organizational change.
Janet shared the components of an effective performance management design and the tips she learned as an employee implementing a performance management system to 55,000 associates at the State of Georgia. She also warned of some of the pitfalls to avoid when designing and implementing a performance management system.
Listen here (30 minutes):
Be sure to visit the new radio show page to find other ways you can tune in to the show.
Interview: Make Personal Accountability a Core Value
February 16, 2010
This morning I interviewed John G. Miller, bestselling author of QBQ: The Question Behind the Question and Flipping The Switch as well as the new book Outstanding! 47 Ways to Make Your Organization Exceptional, on my biweekly radio show, The Change Agent’s Dilemma. The topic was “Make Personal Accountability a Core Value Using the QBQ.”
During the show, John shared his methodology for eliminating blame, complaining and procrastination. He also talked about the two myths of accountability and much more!
Listen here (30 minutes):
If you are a podcast listener, you may also subscribe to The Change Agent’s Dilemma on iTunes.
Interview: Creating Alignment with Four Questions
January 19, 2010
This morning I hosted an interview with Jeff Lebow, Co-founder and Principal Consultant of Alignment at Work, LLC, on my biweekly radio show, The Change Agent’s Dilemma. The topic was “Create Alignment with Four Questions.”
During the show, Jeff shared what alignment is, how it relates to accountability, and how you achieve it. The key is to gain agreement on the answers to The Four Pull QuestionsSM.
Among my favorite quotes from our discussion is “What goes without saying doesn’t always go.”
Listen here (30 minutes):
If you are a podcast listener, you may also subscribe to The Change Agent’s Dilemma on iTunes.
Podcast #3: The indispensible change agent
March 10, 2009
The Enclaria podcast series features interviews with change agents. Hear how others overcome obstacles while they pass along lessons learned from their organizational change experiences.
As the Senior Manager of Strategy Management Performance Excellence in a large IT department within a much larger corporation, Pamela Santiago has built a team that has become a center of excellence in change management and strategy execution within the larger organization. Her story also shows how change can start within a support unit as a proving ground, then branch out into the rest of the company. Listen for insights on what makes a successful change agent and change management team.
Podcast #2: The 100 Million Dollar Challenge
February 24, 2009
The Enclaria podcast series features interviews with change agents. Hear how others overcome obstacles while they pass along lessons learned from their organizational change experiences.
After 28 years at United Illuminating, an electric utility in Connecticut, Phil Turner retired in January this year as Director of Strategic Planning and Risk Management. As he reflects on his role as a change agent, Phil shares the story of the 100 Million Dollar Challenge, a large scale re-engineering initiative that took place in preparation for deregulation. Listen for insights about restructuring the organization for change, and about the pros and cons of implementing “big change fast.”
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