Word mavens and time keepers

So here we are.  With much fanfare and hopeful anticipation we begin a new decade.  Everyone has made their Top 100 lists for the last 10 years.  At last, the still nameless decade is finally over, right?

Well, technically no.  The word mavens and official time keepers (whoever they are) will tell you that the decade does not officially begin until 2011.  2010 is the last year of the 00′s.  Just like the first year of the millennium was 2001, not 2000.

It’s these same word mavens that maintain that everyone else improperly uses the words “ironic” and “moot.”

Which is entirely my point.  If everyone ascribes new meaning to a word, then effectively, that word holds that meaning, regardless of whether it is in the dictionary.  We are choosing to end the decade now, whether or not the people who count time agree.

This phenomenon is something to keep in mind when you are selecting language to communicate your change initiative.  Just because you decide on words and their meaning doesn’t mean everyone else will choose to use the same words, or give them the same meaning.

Once I was facilitating an executive team on creating a strategy map (a la Balanced Scorecard).  Technically, the oblong bubbles on the map are called objectives, but the team started calling them “footballs” due to their shape.  “Footballs” does not mean much in the context of strategy, but for some reason it stuck.

When the organization starts using your language improperly or choosing their own words to help them assimilate what it going on, it’s not necessarily a bad thing.  After all, it’s better than ignoring it altogether.  However, you will have to decide whether the official language is worth fighting for – or whether you can adopt their words as the new official ones.

What language has your team or organization distorted from the original meaning?  What is the effect on your initiative?

Got hope?

A common thread between change agents seems to be hope.

Considering all the challenges they face, that might seem ironic.  But, perhaps hope is the only reason to keep pushing the boulder up the hill, even when it doesn’t seem to be budging.

Hope that the organization has the potential to be better.

The belief that we can bring more meaning to the enterprise.

Knowing that financial success and doing well at the “soft stuff” are not mutually exclusive.

The belief that it’s possible to engage a large group in a collective purpose.

Hope that there is something good on the other side of the hill.

…And that there is truly another side to get to.

…And that it is possible to get there.

When the going gets rough, sometimes all a change agent has is hope, and their willingness to take action toward it.

After all, no one ever moves forward from a place of futility.

What is your hope?

INflux Program early bird rate ends Tuesday!

Early bird rate ends Tuesday, December 15.  Register now to save $350!

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Do you feel like you are pushing a boulder uphill?

rolling boulder uphillAs a change agent, this frustration often stems from trying to implement change without having the direct authority over those going through the change.  While you may be responsible for the initiative, you have to rely on other individuals to drive the change forward in the eyes of the organization.

Effective change agents use a variety of tools to influence people on both sides of the equation:  the leaders who need to own the initiative and the rest of the organization that is going through it.

There are 10 Essential Tools that form the foundation of the INflux Change Agent Network.  They form a core of focus, personal influence, and structural influence that when combined equip a change agent to drive the change process forward.

Watch the 10 Essential Tools webinar for an overview.

As a member of the INflux Change Agent Network, you will expand your arsenal of influence methods and gain a community of peers to help you push the boulder uphill. Step fully into the role of change agent so you can bring change to your organization.

The INflux community is much more than a training program. Members bring their own situations to the table and work on them over time with a community of practitioners facing similar challenges. The Network provides a unique combination of training, community, and individual support to help you implement change:

  • In-Depth Training. Monthly webinars examine methods of influence to help you be an effective change agent for your organization.
  • Personalized Support. Your program host provides individual coaching to work through your immediate challenges.
  • Community. In group calls and online discussion boards, participants have many opportunities to learn from each others’ experiences.

Because interaction and trust are key components of the program, the group is limited to 15 individual members.

Download the printable brochure.

Annual membership includes:

  • 10 webinar training sessions
  • 12 monthly group support calls.
  • 3 hours of individual coaching (3-6 sessions).
  • Year-round access to online resources.

Program Fee

Annual membership is $2495. Save $350 when you register by December 15, 2009.

sign me up button

Interested but not sure yet that this program is right for you? Please contact me and I will answer any questions you might have.

I look forward to working with you and the rest of the INflux community to help influence change in your organization.

Five Rules for Facilitating Productive Leadership Teams

As a change agent, you might occasionally need to facilitate a leadership team to drive your change initiative forward. Like many meetings, leadership team meetings can be boring and ineffective. Leadership team meetings are especially challenging because the time when the entire team can meet in the same room is rare and easily squandered.

Follow these five rules to increase the productivity of your leadership team meetings, and thus make progress on your change initiative. [Read more...]

Free Webinar: 10 Essential Tools for Change Agents

rolling boulder uphillDo you feel like you’re pushing a boulder uphill when it comes to changing your organization?  Ever wonder if you are using all the tools at your disposal to make change happen?

Join me for a free webinar next week featuring 10 Essential Tools for Change Agents.

As the foundation of the INflux Change Agent Network program, the 10 Essential Tools focus on how to influence change in your organization.  This free webinar will highlight the 10 Essential Tools as a preview of what you will learn as a member of the INflux program.

Date:  Thursday, December 10, 2009

Time:  11:00 a.m. to 12:00 p.m. Eastern Time

If you are unable to attend the live event due to a scheduling conflict, please register anyway and I will send you a link to the recording.

Register for this event >

Introducing the INflux Change Agent Network!

Introducing a new program for 2010 to help you influence change without authority:

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Implementing organizational change is an uphill battle.

Studies show that only 30% of change initiatives meet expectations. When a change agent is involved, the success rate actually drops. The reason? Change agents have the difficult task of implementing change without actually having direct authority over the people going through the change.

rolling boulder uphillWhether you are executing strategy, implementing technology, designing process improvements, or transforming culture, your role as change agent is fraught with challenges: Convincing people to try new things. Keeping change a priority. Getting leaders to take ownership. Aligning actions towards desired outcomes. Overcoming resistance at all levels. And yet, despite (perhaps even because of) the daunting task ahead, you want to help the organization move forward.

As a member of the Influx Change Agent Network, you will expand your arsenal of influence methods and gain a community of peers to help you push the boulder uphill. Step fully into the role of change agent so you can pull all the pieces together and effectively implement change in your organization.

Download the brochure

Program Details

Members

Members of the Influx community are mid- to senior-level managers or individual contributors who are responsible for implementing one or more change initiatives within their organizations. Examples of change initiatives include but are not limited to:

  • Strategy execution (e.g. Balanced Scorecard)
  • Quality or process improvement (e.g. Lean / Six Sigma)
  • Corporate Social Responsibility
  • Technology implementation
  • Mergers or restructuring
  • Culture change

Working Group Format

As a working group, the Influx community is much more than a training program. Members bring their own situations to the table and work on them over time with a community of practitioners facing similar challenges.

The Network provides a unique combination of training, community, and individual support to help you implement change:

  • In-Depth Training. Monthly webinars examine methods of influence to help you be an effective change agent for your organization.
  • Personalized Support. Your program host provides individual coaching to work through your immediate challenges.
  • Community. In group calls and online discussion boards, participants have many opportunities to learn from each others’ experiences.

Because interaction and trust are key components of the program, the group is limited to 15 individual members.

Learning Topics

The working group focuses on three core areas to help members influence change: clarity and focus, personal influence and structural influence. Each topic includes training, group discussion and exercises. Occasional guest speakers round out the experience.

Program Topics
Clarity and
Focus
Gain clarity around your
initiative and understand
how change works.
Personal
Influence
Build up and utilize your
ability to influence others
on a one-to-one basis.
Structural
Influence
Introduce large-scale
influence strategies to move
the organization forward.

Resources

Upon registration, you will gain immediate access to our online community. Member profiles, session recordings and other valuable resources will be available throughout the program to members only.

The online tools also help you to learn and connect with a community of organization change practitioners through discussion boards and live chat.

boulder top of hillAnnual membership includes:

  • 10 webinar training sessions
  • 12 monthly group support calls.
  • 3 hours of individual coaching (3-6 sessions).
  • Year-round access to online resources.

Program Fee

Annual membership is $2495. Save $350 when you register by December 15, 2009.

sign me up button

Interested but not sure yet that this program is right for you? Please contact me and I will answer any questions you might have.

On gratitude and organizational change

As change agents we often lament the things that make our jobs difficult. But, as my former boss Andy Rush used to say, “If this were easy, they wouldn’t need us here.”

So thank you to the unaware leader, who doesn’t see when his words and actions don’t match.

Thank you to the fuddy-dud stick-in-the-mud, who likes things just the way they are.

Thank you to those who think you can communicate something once and people will get the message.

Thank you to the manager who believes employees should just do what they’re told.

Thank you to the leader who thinks these are soft skills.

Thank you to the urgent, which always seems to crowd out the important.

Thank you to fear of the unknown and different.

Thank you to politics, silos, and self-preservation.

Thank you to irrationality and humanity.

For without you, this would be easy.  And we like a good challenge.

The case of a bad incentive

A manufacturing company paid sales managers a bonus for forecast accuracy.  Great idea, right?

Except the bonus was paid on the accuracy of the total number of cases projected.  It didn’t matter what category, or what SKU.  If the sales manager said he was going to sell 100,000 cases, it didn’t matter what was in the cases.  This makes determining an accurate forecast as easy as mathematically possible.  Good for the sales managers, bad for anyone who needed to use the information.

One customer of the forecast was the production planning department, which needed an accurate forecast at least by product group (e.g. a 24ct package vs. a 48ct package of widgets), and ideally by SKU (e.g. 24ct red vs. 24ct blue).  Since the sales managers were not expected to be accurate to that degree, the forecast accuracy incentive was essentially worthless to those who actually needed the forecast to be accurate.

The actual desired behavior was not designed into the incentive program.

Ultimately, the forecast accuracy incentive was ignored anyway.  Sales managers were paid even more when they sold more.  In fact the prevailing attitude in the sales department was not to meet forecast but to beat it.  Anyone who did so was celebrated.

Competing incentives – both money and adulation – drowned out the forecast accuracy incentive.

Bad incentive!

Please share your own examples of bad incentives.

Aftershocks

I recently came across an article about earthquake aftershocks:  Earthquakes Actually 19th Century Aftershocks.  I’m fascinated by all things earth science and started to read.

“Aftershocks happen after a big earthquake because the movement on the fault changed the forces in the earth that act on the fault itself and nearby. Aftershocks go on until the fault recovers.”

In other words, after a large shift, aftershocks are felt as everything around it rearranges itself to accommodate the new state.

What a great analogy for change in organizations!

Here’s one image that comes up:  after making the push for a large change, you have to wait and see what else is disrupted as the organization and the people in it try to rearrange to accommodate the switch.  In that case the aftershocks are the fixes we come up with the handle the unexpected impact of the change.

It turns out that the slower an earthquake fault moves, the longer it takes to dampen the effects of a large earthquake.  While aftershocks on the San Andreas subside after 10 years, aftershocks along the New Madrid fault are still occurring 200 years after its last big quake.

It seems to me that a fast-moving fault like the San Andreas is basically leaving aftershocks behind.  The aftershocks don’t happen later because the fault has already moved again.  It doesn’t have to accommodate to the old-new state because there is a new-new state.  It would be like upgrading to a new IT system before everyone was trained on the old one.  You wouldn’t keep training people on the old system just because you hadn’t trained everyone yet.

It’s not that fast-moving fault lines are particularly resilient and bouncing back to normal quickly; instead their rate of change is just too fast to keep up with.

An interesting phenomenon, one you’d want to avoid with organization change.

How is this playing out in your organization?

Tips for Getting Your Project Approved

Unfortunately, not everyone in your organization has the same understanding or feels as strongly as you do that your project should be implemented – whether it is the entire change initiative, or an enabler such as training or software.  While some projects might fly under the radar in the beginning, at some point someone with power has to say “Yes, let’s do this” for the project to continue.

The following tips are compiled from my many years as an industrial engineer, when one of my key responsibilities was to justify both capital and human capital projects to gain approval by the leadership team. [Read more...]